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Shipping & Returns

Upgrade Your fitness gear with WoodyGym . Woody Wall bars and  fitness accessories for Your body.

Shipping Policy

1) Ordering

1.1 You can subscribe to our online store, phone, or e-mail.

1.2 When placing an order the customer must always notify:
a) a consumer’s name, address, email address, postal address and telephone number or telephone numbers.
b) a corporate client, your company name, contact name, email address, mailing address, business ID and telephone number or telephone numbers.

1.3 The Customer agrees with every order each existing contract, ordering and delivery terms and conditions relating to deliveries.

1.4 Woody Gym’s customer register is confidential and Woody Gym has the right to use it as provided for in the Consumer Protection Act.

1.5 Registered customers can log on and subscribe to the old ID. The customer when ordering for the first time for him to create names and contact information is added to the customer database.

1.6 Communication on order and delivery issues takes place by e-mail and telephone.
1.7 The trade agreement will enter into force when the customer has submitted an order.

1.8 We reserve the right to restrict the sale of products in batches – due to the poor availability of such..

1.9 Woody Gym’s liability poor availability, government restrictions or import of the product or if the order can not otherwise be able to provide, is always limited to trade demolition and restoration of the money may be paid in advance.

1.10 All Woody Gym’s products sold are sold as they are. Make sure you understand the product data sheet on our website.

1.11 If the consumer customer wants a product refund of the Consumer Protection Act, citing tuotepalaukseen, must be returned within 14 days of back Woody Gym. Before the refund will be in contact with Woody Gym’s customer service or operate the website in accordance with the instructions found on the repayment. If the client due to the recovery of costs, since refund is not made in accordance with the instructions, do not Woody Gym be liable.

1.12 In clear product or price error cases Woody Gym may rely on an error, such as if there is not such an obvious mistake that the customer should have understood the existence of an error. In this case, Woody Gym is a contact with the customer and ship the order without correction.

1.13 Woody Gym is not responsible for any errors in reporting dealers.

1.14 Woody Gym reserves the right to choose their customers.

2) Prices

2.1 The rates are inclusive of VAT, but not shipping cost.

2.2 Shipping costs are determined depending on the time of the adoption order of delivery, as well as the weight of the order and size.

2.3 Product information All products displayed on our website. Product Information task due to an error the return is free of charge and return must be made within a reasonable time after the error has been detected or should have been discovered. Please contact customer service before a refund or make a refund in accordance with the instructions provided by the site.

2.4 In cases of manifest error in the price of cases Woody Gym may rely on an error, such as if there is not such an obvious mistake that the customer should have understood the existence of an error.

3) Payment

3.1.1 Consumer methods of payment: Internet banking offered by Paytrailin, credit card payments, as well as fall and Paypal payment methods.

3.1.2 corporate and institutional forms of payment: Internet banking offered by Paytrailin, credit card payments, as well as case by case basis the decline 7-14 day payment condition.

3.2. Online Banking
Online banking Payments place Paytrail Corporation through. For the customer the service functions like a conventional online payment.

3.2.1 Businesses, communities, municipalities and the State has the option to purchase by invoice, subject to certain conditions. Terms and conditions can be negotiated case by case basis.

3.3 Invoicing a Client does not need to apply separately, but make sure the credit information with every order. If you have not purchased earlier, please provide us with written authorization to the employer to begin with the right to shop by invoice, if you do not belong to the company’s board. Check contains receive at the delivery of the invoice. If you receive at the delivery does not include the bills and you do not receive it by post within five working days, please contact Woody Gym.

3.4 If your employer is to pay by invoice or delivery address differs from the billing address, please provide this free-form power of attorney to us. Deliver the power of attorney to us immediately after the submission of the order, otherwise the order processing is delayed.

4) Delivery

4.1 Woody Gym delivers orders in an average processing time of 1-5 working days, unless otherwise stated. Product normal transit time for 1-2 days. We aim to inform, if the product is processing more than 5 days. Some erikoistilaus- or novelty products have a longer delivery time. Also, pre-order sold products delivery time is longer.

4.2 During the transport of goods Woody Gym customer is responsible for Woody Gym, if the goods are damaged or lost during transport. During the transport of goods from the customer a piece of variable Woody Gym is the customer or the carrier is liable if the goods are damaged or lost during transport. Consumer sales responsibility for damage of the goods is Woody Gym  has in all cases.

4.3 If the customer receives a damaged product delivery, the customer has a claimed without delay, as well as the transportation company that Woody Gym. If damage is present transport received for delivery package must be transport company waybill booking indication of damage.

4.4 The customer sends the goods Woody Gym , will return the documents and the transport company’s receipt of a copy / tracking number to keep in a safe place. Please contact our customer service before the product or refund follow the above instructions back to us.

4.5 The lack of availability of one product does not require Woody Gym to afford the other the same order products. We require that your order as soon as the products available to the consumer must be able to submit no later than three weeks from the order and the consumer will have to accept poorly in the second delivery of the product to be available in the product or the withdrawal of the order.

4.6 large shipments volume or weight delivered road freight transport. Distribution takes place in the courtyard in the immediate vicinity of a delivery vehicle.

4.7 Specific Areas shipped to the delivery to charge a separate fee. This is the case, for example, the Visitor. If you want to make sure whether your region specific pricing, please contact Customer Service.

5) Refund

5.1 The consumer customer has a 14 day return and exchange policy package delivery or takeout ordering takeout from the time (including weekends and holidays, not including pick-up day). Product must be returned or exchanged up to 14: th day following the business day, that is, if the 14th is a Saturday, for example, is the product mailed or brought no later than Monday.

5.2 The mail order business right of return only applies to unused and sellable products. Recovery During the consumer has a right of access to the product and try it in the same way as he would do when buying movement of goods. Consumers can also open the packaging to investigate and experiment with stuff without losing the right of withdrawal. He can not, however, to use the product.

5.3 The right to return does not apply to open the sale of unsuitable products.

5.4 For business customers in certain products, there is no return or cancellation right order.

5.5 Restoration of the consumer free of charge and take place using the customer a refund either Post address. Submitted by other delivery methods used in products in the supply the way in which the product was originally supplied.

5.6 Purchase or pick it shall be deemed to be the date on which the package is distributed or retrieved from the transport company, or, alternatively, the date of receipt. The customer is obliged to prove the date on which the package has been purchased.

5.7 If, in exceptional cases Woody Gym accepts unsaleable, or lack of recovery time to exceed the return of the product, your expenses will be charged at least 25% of the price of the product.

5.8 The definitions of acceptable product refund:
a) The product is in its original package (well-packed) without any additional indications or traces.
b) There is a copy of the receipt / referral.
c) The return is made not later than 14 days from the date of purchase.

5.9 needless returns we charge the cost of the existing customer tariff.

5.10 Incomplete returns will send back to the customer’s expense.

5.11 The right of return is always product-specific and may delay the delivery of another product the right to receive a longer time to return to another product.

5.12 in returns from abroad, shipping costs the customer pays for itself.

5.13 We do not redeem unpaid  or credit packet transmissions (returns or warranty repairs). Returns and warranty shipments must be made by delivering the product Woody Gym independently or customer return by mail, depending on what companies are originally used for the delivery of the product. Returns above-mentioned companies are using the sender free of charge ESTONIA -mail. Other delivery methods used abroad or sending Woody Gym is not responsible for the shipping costs.

5.14 When a client sends Woody Gym something, he or she remembered to pack the package well and the delivery of a sustainable way. Woody Gym does not accept the return of the product, if the refund is not packed properly.

5.15 The products Incomplete or incorrectly submitted for warranty service will send the customer’s expense back.

5.16 needless returns we charge the cost of the existing customer tariff. Recovery is inappropriate, if the product is intact, it is not a warranty or covered by the return time or return / definition of warranty repairs would not otherwise be met. Finding the defective product / component subpacket is a separate surcharge. We charge the expenses not guarantee a third party, such as repair estimates.

6) Warranty

6.1 Consumer Available in all our products come with a two year warranty. The guarantor is responsible for ensuring that the product works of the period.

6.2 Woody Gym is responsible only to itself its resolution of warranty and disclaim issuing dealer for longer guarantee periods. Exceptional product-specific warranty periods Woody Gym’s product literature.

6.3 Woody Gym’s obligation to take care of the product warranty is limited to general error is always the provisions of Chapter 5 of the Consumer Protection Act.

6.4 All warranty returns are tested first, and is performed while you wait or instant guarantee of only an additional cost. The guarantee is conditional on the use of the product in accordance with the recommendations and instructions. Woody Gym may be released from warranty liability if found probable that the deterioration or breakage of the product due to accident or improper use of the goods.

6.5 The warranty does not cover the inappropriate use of the product. The inappropriate use of, inter alia, the use of the product intended for home use for professional or semiprofessional use. Making changes to the product or its Remedying always denied by the warranty.

6.6 If the product is damaged due to 6.5 or 6.6 point, someone in point, the product return will be refunded to the customer and the customer will be charged the prevailing handling fee and shipping costs.

6.7 in accordance with the Consumer Protection Act, the buyer must inform the guarantor of the error within a reasonable time after the buyer discovered or ought to have discovered it.

6.8 Maintenance is always carried out Woody Gym by the authorized party or Woody Gym. On-Site service has been performed other than individually by agreement.

6.9 We do not as a rule take care of warranty repair of any product while you wait, but the product warranty service is handled Consumer Protection Act defined within a reasonable time.

The Personal Data Act (523/99) 10 §: The register in accordance with

Sendex Invest OÜ
Kubu 4,
13516 Tallinn

Name of the register customer register

Purpose of processing personal data
The register is used only Woody Gym, customer relationship maintenance with the customer. Placing an order does not require registration in the customer register.

Data content
The personal data stored customer register is used for order processing, marketing and customer relationship management issues.

Regular sources of information
Contact information stored in the connection with the customer’s registration. Other information stored in the customer to make purchases online.

Disclosure of information
A customer database information is only Woody Gym and used its external credit and available billing services. Data are not released Woody Gym outside and the use of partners at other times, as in matters of credit, collection and invoicing. Personal data shall not be transferred outside the European Union.

Registry protection
Customer information is stored in password-protected external database server, which is accessible only to company staff.

The customer has the right to check the data relating to him from the register by contacting the registrar.

Return & Exchange Policy

Return of product or products

1 Non-business customers have a return and exchange right covering a 14 day period (including weekends and holidays; not including collection day) starting immediately from the time the package was delivered or collected. The item must be returned or exchanged at the latest on the next working day following the 14th day. For example, if the 14th day is on a Saturday, the item must be brought or mailed no later than the following Monday.

2 The mail order right of return only applies to unused and in sales condition. During the returns period the buyer has the same right of access to the product to try it out as if they were buying from a shop. Consumers also have the right to open the packaging to test and experiment with the items without losing the right of withdrawal. They cannot, however, use the product.

3 The right of return does not apply to products that cannot be sold once opened.

4 For business customers there is no right of return or right to cancel orders on specific products.

5 Returns are free of charge for the consumer and take place via either the Post Office or Matkahuolto customer return service. Products delivered via different means should be returned by the same manner in which they were originally delivered.

6 The time of purchase or collection shall be deemed to be the day on which the package was delivered or collected from the transportation company, or alternatively, the date on the receipt. The customer is obliged to prove the date on which the package has been received, by using, for example, a Post Office .

7 If, in an exceptional circumstance, Woody Gym Oy accepts an unsellable or incomplete item, or the return period is exceeded, at least 25% of the product’s price will be deducted as own expenses.

8 Definitions of acceptable condition for product returns:

a) Item is in the original packaging (well-packed) without any additional markings or scratches.

b) It is accompanied by a copy of the receipt or dispatch note.

c) The return is made no later than 14 days from date of purchase.

9 The cost of ineligible returns are charged to the customer according to the current price list. 

10 Incomplete returns will be sent back at the customer’s expense.

11 A product’s right of return is always product-specific. A possible delivery delay for another item does not result in a longer return period for the product.

12 Customers are responsible for delivery costs associated with returns made from overseas.

13 We do not redeem shipments where the delivery is unpaid, COD or on credit (returns or warranty repairs). Returns and warranty repairs must be either returned to Sendex Invest OÜ in person or shipped using the customer return service at the Post Office, DPD or DHL, depending on which company was used for the original delivery of the product. Returns made using the customer return services of the above-mentioned companies are free of charge for customers in ESTONIA. Woody Gym is not responsible for delivery costs associated with other delivery methods or returns made from abroad.

14 When a customer ships something to Sendex Invest  OÜ they must remember to package it well and in a durable way. Sendex Invest OÜ does not accept the return of a product if it is not packaged in an acceptable manner.

15  Products submitted incompletely or without reason for warranty service will be sent back at the customer’s expense.

16 The cost of ineligible returns are charged to the customer according to the current price list. Returns are deemed ineligible if the product is intact and it is not covered by warranty or return period, or the terms of the return / repair warranty are not otherwise met.Searching for  a defective product / part from a parts package results in a separate payment. We will also charge third party expenses not covered by the guarantee, such as repair estimates.

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